# Add Requesters and Super Connector Admins
As a Super Connector Admin, you can add three types of users to the Boomerang platform: **Super Connectors, Requesters, Super Connector Admins**. Users can be added one at a time or in bulk via CSV upload.\
\
To see how you can add **Super Connectors** see [this](/super-connector-admin-guide/add-and-invite-super-connectors.md).
***
### User Types
| Role | Description |
| ------------------------- | ------------------------------------------------------------------ |
| **Requester** | Can submit warm introduction requests through the platform |
| **Super Connector Admin** | Has admin-level access to manage users, settings, and integrations |
| **Super Connector** | Can unlock warm introductions for your team. |
***
### Option 1: Add Users Individually
1. Log into your Boomerang account and click the **profile icon** in the bottom-left corner. Click **User Management.**
2. Click **Add Team Member.**
3. Enter the user's **email address, First Name, Last Name.** Select their **role** — either **Requester** or **Super Connector Admin.**
The user will be added to the platform immediately. **Boomerang does not send an automated email notification** — you will need to let the user know separately that they have been provisioned and can now log in.
{% hint style="info" %}
Remember to notify the user directly (e.g. via email or Slack) once you've added them. They will not receive any automated communication from Boomerang.
{% endhint %}
***
### Option 2: Add Users in Bulk via CSV Upload
For adding multiple users at once, use the CSV bulk upload feature.
#### Step 1: Download the CSV Template
1. Click the **profile icon** in the bottom-left corner and select **User Management**
2. Click **Bulk Upload** (or **Import Users**)
3. Download the provided CSV template
#### Step 2: Fill in the CSV
Open the template and fill in the required columns. The CSV must follow this format:
| Column | Required | Description |
| ------------ | -------- | --------------------------------------------- |
| `email` | Yes | The user's email address |
| `roles` | Yes | Either `Requester` or `Super Connector Admin` |
| `first_name` | Yes | User's first name |
| `last_name` | Yes | User's last name |
{% hint style="info" %}
**Note:** Role values in the CSV are case-sensitive. Use `Requester` or `Super Connector Admin` exactly as shown.
{% endhint %}
#### Step 3: Upload the CSV
1. Return to **User Management → Add Team Members → Bulk Upload**
2. Click **Choose File** and select your completed CSV and Click **Upload**
3. Review the preview — Boomerang will flag any rows with errors before importing
{% hint style="info" %}
Users with errors will be skipped. You can fix those rows and re-upload — duplicate emails that already exist in the system will be ignored automatically.
{% endhint %}
***
### Managing Existing Users
Once users are added, you can manage them from the **User Management** page (profile icon → User Management):
* **Change role** — update a user's role at any time
* **Delete** — remove access by deleting the user record
***
### Troubleshooting
**A user says they can't access the platform.** Confirm they have been added in **User Management** and that you've shared their login details with them directly — Boomerang does not send automated provisioning emails.
**A CSV row was flagged as invalid.** Double-check that the email address is correctly formatted and the role value is spelled exactly as `Requester` or `Super Connector Admin`.
**Need to change a user's role after they've joined?** Go to **User Management**, find the user, and select **Change Role** from the action menu.
***
Still need help? Contact .
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