# Operating Principles for Super Connectors
The mechanics of using Boomerang are covered in [Super Connector Setup](https://help.getboomerang.ai/super-connectors/setting-yourself-up-on-the-product) and [Reviewing Requests and Making Introductions](https://claude.ai/local_sessions/local_427b048b-a021-4943-82f8-698de75ea062#). This article describes how the program expects Super Connectors to operate. Most of it will already match your instincts.
### Selectivity
Boomerang surfaces fewer, better matches by design. The expectation is that Super Connectors continue that filtering on their end. A handful of well-placed introductions a quarter contributes more to the program — and to your network's standing — than a higher volume of reluctant ones.
If a request doesn't sit right, decline. There is no penalty for declining and no target acceptance rate.
### Honesty About Fit
The most common reason to decline is relationship strength. "I don't know them well enough to make a warm intro" is a sufficient and accurate reason. The program team uses these declines to refine matching.
Conflicts of interest — commercial, personal, or otherwise — are also valid grounds. Naming the conflict in the decline reason is helpful but not required.
### Both Sides Matter
The sales rep is visible in the request; the prospect isn't. Both rely on your judgment. The useful test for any request: would the prospect be glad about this introduction tomorrow morning?
### Communication
A few conventions:
**Response time.** Within a week of receipt is the program norm. The Weekly Clearing Session, configured during setup, is the simplest way to maintain this.
**Tone.** Introductions sent from your inbox should read like any introduction you'd write — warm, brief, in your voice. The generated draft is a starting point, not a template to send verbatim.
**Confidentiality.** Deal context the rep shares with you stays between you, the rep, and the program team. Light framing for the prospect ("they're working on something I thought you'd find interesting") is sufficient.
### Capacity
**Engagement Preferences** (Settings → Engagement Preferences) control request volume. Tightening filters — minimum deal value, opportunity stage, contact seniority — is the recommended way to manage load.\
For longer pauses, **Alumni Status** (Settings → Privacy & Data) reduces engagement without removing your data. Reactivation is available at any point.
### Edge Cases
**You don't remember the prospect well.** Decline. Citing relationship strength is the right reason.
**A past intro went poorly.** Don't carry it forward unless the same prospect appears again, in which case it's worth flagging in the decline reason.
**The rep follows up.** A short decline closes the loop. Extended engagement isn't expected.
**The prospect replies asking about the rep.** Vouch at whatever level is true and hand the conversation back. Super Connectors aren't expected to act as the rep's spokesperson.
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